The Garment:A red polyester & cotton blend “duck down” insulated coat with round black plastic snap trim. The care label reads, “Dry Clean Only” with corresponding International Cleanability Code Symbols to support the wording.
The Problem:After drycleaning some of the black snaps are beginning to dissolve and stain areas of the fabric. The snaps are now distorted and damaged and the coat has black plastic stains in many places.
Who’s Responsible?The manufacturer, since all components of a garment must be able to withstand the recommended professional cleaning process, as labeled.
Metro Sportswear Limited
Wholesaler, Retailer, Manufacturing
91 Tycos Dr.
North York, ON Canada M6B 1W3
Ph. 1-888-668-0625 or +1 416-780-9850
What To Do: This coat should be returned to the place of purchase or to the manufacturer.